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Order Status & Inquiry Guide (English Version)
1. How to Check Your Order Status
Want to know your package’s current shipping progress? We recommend visiting 17TRACK (official website: https://www.17track.net/en)—a global all-in-one package tracking platform. It covers over 2,800 carriers and more than 190 airlines worldwide. Just enter the tracking number associated with your order, and you can instantly get real-time shipping updates for your package, easily keeping track of where your order is.
2. How to Inquire About Other Questions
- Check the FAQ Help Center First: Detailed answers to common questions—such as shipping delays, return/refund policies, and order modifications—have been compiled in our FAQ Help Center. You can check it first to find answers quickly without waiting.
- Leave a Message via the Contact Form: If your question isn’t resolved in the FAQ Help Center, you can submit your inquiry directly through the "Contact Form" on this page. Our team will handle your request promptly on workdays.
3. Notes on Customer Service Response
- Office Hours: Our customer service team is available from 9:00 AM to 5:00 PM EST (Monday to Friday).
- Response Time: Most inquiry emails will receive a reply within 1 business day. If you don’t get a response for a long time, please check the "Spam" folder in your email to avoid missing it due to email filtering.
- Kind Reminder: We’re doing our best to speed up response times, so we ask for your patience! Please note that sending multiple duplicate inquiry emails will increase the workload of sorting through information, which may instead prolong the response time. Therefore, it’s recommended to submit only one inquiry per question.
4. Contact Information
- Email: support@felviora.com
- TEL: +1 810 510 2715